Privacy & Cookie Policy

If you wish to book for other persons, you must be authorized by that person.

What information do we collect from you?

When you book a trip, we record the information that you provide. We collect data including:

• Name, address, city, telephone number, e-mail
• Date of birth
• Payment details
• Dietary data (when specified)
• Necessary medical information (when specified)
• Information about the booked trip
• Company name and policy number of your travel insurance

What do we use the data for?

• Your data is needed to make requests, to provide you with information about your trip, to communicate relevant to the booking, to ensure a good execution of the trip and to handle the booking and payment.
• Your dietary information is shared with the hotel or other travel service providers who provide meals and if this is for medical or religious reasons only to the extent that you give your consent.
• Insofar as you give your permission for this, your medical details will be shared with the travel service provider who must be aware of this and the provision is necessary for your stated needs, your safety or the safety of third parties.
• Name and address details, bank details and details of the trip booked, costs and payment are processed for accounting, debtor administration and collection operations.
• Your data can be used for a legitimate interest of the company or third parties, such as the handling of complaints, disputes and legal claims, to the extent that your interest should not prevail.
• We process your experience to assess whether you meet the participation requirements. This is necessary for your safety, that of others and for the proper execution of the journey.]
• We process the business name of your travel insurer and your policy number to check whether you have travel insurance because it is mandatory.

Legal basis

We collect your data for the implementation of the agreement that we have with you. In addition, data is processed based on the legitimate interest of the company and third parties, insofar as your interests should not prevail. Furthermore, data is collected to comply with legal obligations, including in particular the obligation to keep accounts. You must give explicit permission for the processing of your dietary / medical data.

How long do we keep your data?

Unless otherwise specified, personal data will be stored for up to two years after the trip.

Medical data will be deleted 60 days after the trip.

To the extent that information is required for the tax administration, this information is stored for the applicable mandatory period (generally 7 years).

The above retention periods may be waived due to a legal obligation or a legitimate interest of the company or third parties insofar as your interest should not prevail. Data can be stored for, among other things, complaints, potential disputes or legal claims up to 2 years after the complaints, dispute or legal claims have been processed.

With whom do we share your data?

We make your data available to travel service providers if and to the extent that this is necessary for the proper execution of the trip, to represent the needs that you have indicated, for your safety or the safety of others.

When processing data, use is made of external processors such as the booking system, the accounting system, the e-mail system, the bookkeeping and for payment and collection.

Transfer to a third country or international organization outside the EU?

If your trip takes place outside the EU, the necessary personal data will be passed on to local travel service providers outside the EU on the basis of the implementation of the (travel) agreement with you. The travel service providers themselves are responsible for the correct processing of your personal data and are bound by the rules on privacy that apply in that country.

What information do we collect from you?

We collect data including your name, the purchased journey, your travel reviews, your other feedback or information that you provide in the travel evaluation.

What do we use the data for?

• We use the data for internal evaluation.
• We use the data for evaluation and feedback to the relevant travel service provider.

Legal basis

We collect your data based on the implementation of the agreement that we have with you. In addition, data is processed based on the legitimate interest of the company and travel service providers in a thorough evaluation of its products or services to the extent that your interests do not have to prevail.

How long do we keep your data?

Data in the evaluation is stored for up to 2 years after the trip.

With whom do we share your data?

External processors such as a survey company are used to carry out the evaluation. The data can be passed on to the travel service provider. Depending on the situation, this is done anonymously.

What information do we collect from you?

We collect data including your name, the journey taken, the complaint and other information that you state in the complaint.

What do we use the data for?

• We use the data for internal evaluation of the complaint.
• If the complaint relates to the execution of the trip, we use the data for feedback to the relevant travel service provider with the request for a response to the complaint.
• Your data can be used for a legitimate interest of the company or third parties, such as disputes and legal claims, to the extent that your interest should not prevail.

Legal basis

We collect your data based on the implementation of the agreement that we have with you. In addition, data is processed based on the legitimate interest of the company and travel service providers in a thorough complaint assessment and complaint handling insofar as your interests do not have to prevail.

How long do we keep your data?

Information regarding the complaint is stored for up to 2 years after the complaint has been processed.

With whom do we share your data?

If applicable, relevant personal data and data about your complaint will be passed on to and discussed with the travel service provider, our lawyer and / or insurer and dispute settlers.

How do we protect your data?

We take all appropriate organizational and technical precautions to protect your personal data and require third parties who process your personal data for us to do the same. This means among other things that:

• access to your personal data is limited to persons who should process this data due to physical and digital access restrictions.
• our network, data storage and data transport are protected – and where appropriate encrypted – in accordance with current security standards.
• log-in and user activities are logged in order to trace unlawful processing.
• we train our employees and promote a privacy culture.

Privacy the privacy policy is evaluated annually for effectiveness.

Your rights:

• You have the right to view your personal data and the right to correct your personal data.
• You have the right to delete your personal data as far as:
  • they are no longer needed for the purposes for which they were collected and compatible goals, or;
  • the processing is based on your consent and you withdraw this consent and there is no other legal basis for the processing, or;
  • the processing is based on a legitimate interest of the company or third parties, you object to the processing and your interest prevails over legitimate interests of the company and third parties.
• You have the right to limit the processing.
• You have the right to a digital copy of the personal data you provide to us.
• You have given the right to withdraw permission.
• You have the right to object to the processing of your personal data due to your specific situation insofar as the processing is based on the legitimate interest of the company or third parties.
• You have the right to object to the use of your personal data for direct marketing purposes, including profiling.
• You have the right to submit a complaint to the Dutch Data Protection Authority.

You can send a request to the e-mail address or postal address below. To help us process your request, you must be able to identify yourself.

We must adjust this privacy statement from time to time, partly due to changes to the website, changed processing purposes, changed working method or due to changing regulations. We will change the content of the statements unilaterally and without prior notice.

If you have any questions, comments or complaints about how we handle your personal data, we would like to hear from you via the e-mail address below. We will respond as soon as possible, but at the latest within 4 weeks.

Kemet Experience is the controller within the meaning of the General Data Protection Regulation.
Kemet Experience
Linnaeusstraat 34
1092 CL Amsterdam
The Netherlands
info@kemetexperience.com
+ 31 6 2527 3307

Cookies are files that a website puts on your computer, tablet or smartphone and sends data back to the website that it places. In your Internet browser, you can always delete cookies and also set whether you want to accept or block cookies. Below we will explain which forms of cookies are used on our website.

Cookie types: functional and analytical only, we do not make use of tracking cookies.

Lifetime: no longer than necessary, in any case no longer than 6 months.

Functional and analytical cookies

Functional cookies are used to ensure that the website functions properly. To be able to adapt our website to the general wishes and interests of the visitor, we use analytical cookies. These cookies enable us to see how the website is used, which pages cause problems for visitors, which are interesting, and so on. This data is important for us to continue to develop a pleasant website experience for you. On the website, we measure visitor information with Google Analytics.

Third party cookies

When using our website, other parties (such as Facebook/ Instagram/ Twitter) may place cookies after you have agreed to this. For the explanation of these cookies we refer to the privacy and cookie statement of these parties.